Your customers demand fast delivery with full visibility—all while mitigating their shipping costs. Meet their expectations with SMARTMAIL PARCEL from DHL eCommerce. Whether it’s apparel, consumer electronics accessories, product samples or any other qualified item under one pound, parcels reach your customers quickly and reliably with SMARTMAIL PARCEL.

For shipping parcels that weigh one pound or more within the U.S., learn about our SMARTMAIL PARCEL PLUS product. If you ship to other countries, learn about our Globalmail international products.

Service Levels

2-5 Average Transit Days
3-8 Average Transit Days


All our domestic products include the following core features:

  • Choice of two delivery service levels nationwide
  • Flexible pick up times for seamless integration with your business
  • Advanced sorting to secure postal discounts
  • Each mail piece is encoded with an indicia and unique identifier
  • Less handling means items arrive in better condition
  • Delivery six days a week
  • P.O. Box delivery available
  • Convenient electronic invoicing
  • Purchase postage via net terms - no required prepayments

Optional Services

These optional services can enhance the success of your shipping program:

  • Content Assurance If you send large numbers of identical items at one time, such as enrollment kits, our state-of-the-art processing equipment can weigh each one to ensure the contents are correct. If they are not, we will notify you of the discrepancy.
  • Address Verification* Using software that meets the USPS’ rigorous CASS Certification standards, we can verify every address on your domestic shipments, correcting the ZIP Code if necessary. You can receive three types of reports on the results of this process to help you maintain a clean database and avoid the expense of sending undeliverable packages.
  • File Management To keep your address data and lists up-to-date and avoid the costs of wasted postage, we offer extensive merge-and-purge services. Our software can quickly scan through thousands of addresses in your database to eliminate duplicates and filter out any that have been determined undeliverable locations. We can also perform database splits on your files as needed.
  • USPS Ancillary Endorsement Services For your Undeliverable-As-Addressed (UAA) items, we can apply USPS Ancillary Service Endorsements (e.g., “Return Service Requested”) to your indicia so you can receive return mail and keep your address database updated.
  • GOGREEN Carbon Offset Meet your customers’ demand for greener shipping options and differentiate your company with GOGREEN Carbon Offset. This innovative service allows you to offset the carbon emissions produced during shipment delivery by paying a small per-piece fee to help fund clean energy projects.
  • Service Disruption Alerts If a natural disaster or other unforeseen event occurs that could affect delivery, we can inform you in a variety of ways. Subscribe to the “Global Mail Observer,” our free e-newsletter, for updates on potential trouble spots worldwide. For domestic shipments, use our Customer Web Portal to find out about problems in the destination ZIP Code. If a significant situation may cause more than a small delay, we will contact you to keep you informed.
  • Selective Routing* By constantly monitoring shipping traffic patterns throughout the U.S., we can reroute your parcels to bypass local problems—from emergency Post Office closures 100 miles away to severe weather clear across the country. No matter what happens, with Selective Routing, you’ll always have the fastest path to your customers.
  • Tracking via delivery reports Applying 11-digit barcodes to your flats enables us to send you text files at the close of business each day, detailing where your mail pieces are in their delivery journey. You can share this information with customers through your website.

Online Tools

Our online shipping tools help maximize the efficiency of your mail program—and your business:

  • Customer Web Portal Our Customer Web Portal provides more information on your shipping than any other tool of its kind in the industry. With this robust proprietary system, you can track shipments, view and download invoices and generate custom performance reports.

Industry Experience

DHL eCommerce makes shipping more efficient and cost-effective for businesses in a wide variety of industries. For more information, see the Industries section.

Dimensions & Requirements

Machinable 6 - 16 oz.
Irregular 1 - 16 oz.
Machinable Length + Girth ≤ 50"
Irregular Does not meet criteria for a flat or machinable parcel (< 6 oz., loose contents, tubes < 26")
Qualified Mail
Does not contain First-Class Content (DMM333.20)
  • Bills or statements (product invoices allowed)
  • Personal information
  • Handwritten material
Must not contain Hazmat
ORM-D (other regulated materials, domestic) must be identified and approved
Consult the Domestic Mail Manual (DMM) for complete descriptions on qualified machinable or irregular parcels.